Frequently Asked Questions

My goal is for you to try the full integration of essential oils in your home for a couple of months and experience the results of living with safer, holistic solutions: stress reduction, improved immunity, and increased energy.  Most people find that this makes for a noticeably happier experience of daily life.

For those of you who can see how this approach could benefit your life, and reduce the headache of always searching for the next best thing, I am always available to work with you one-on-one.  I will help you go through a checklist of your needs to find the oils that best fit you and your family.

Check out Frequently Asked Questions here for more info!

opening an account

Natural Solutions Kit

Q.  Which is the most popular kit?

A.  The Natural Solutions Kit comes with a large selection of oils and a large diffuser.  It also comes with the Lifelong Vitality supplements, digestive enzymes, the Breathe stick (I use on my kids in the middle of the night instead of cough syrup), Onguard beadlets, foaming hand wash, gently whitening non-toxic toothpaste (hallelujah), and deep blue rub, plus facial wash, first-aid ointment, and a storage box (yes, you will be so glad to have this to stay organized).

As a kit this collection only costs you $550 USD, and it puts 100 points into your Loyalty Rewards Points account!  Oh yeah!

Q.  What if I want to share doTERRA, sell retail or include it in my business? Or save the most money?

A.  There are definitely advantages to choosing the Every Oil Kit, with our FAST TRACK program especially if you are excited to share right away or you wish to stock these wonderful oils this kit may be the right choice for you.

You will save over $300 off WHOLESALE, and when you place a min. 100pv loyalty rewards order the month after your initial order you receive 200 PRODUCT POINTS for FREE!! That’s over $200 worth of free product. Definitely a smart business move!

Every Oil Kit

Q.  What if I want to customize my order and not get a kit?

A.  If you would like to see what other products we offer check out the product guide.  Here is the price list (currently in USD, launching in Canada, June 2016).

To customize your own wholesale order just CLICK HERE <<< choose the country to ship to, then choose WHOLESALE ACCESS and either pick your kit or choose $42 Intro option (membership waived with a kit) and customize by typing in the names of the products you want below.

The enroller ID should prefill but if it doesn’t my ID is 2938828.

Q.  What if I want to ask some questions?

A.  If you would prefer to discuss with me which kit would best meet your needs and get started with a wholesale account simply contact me here or by phone 647 740 3660 (we can set up skype or google hangout as well) and I will set it up for you in as little as 5 minutes. You can join our team whether you live in Canada, America, Europe or many other countries around the world.


why dōTERRA?

Q.  dōTERRA’s essential oils carry the mark CPTG Certified Pure Tested Grade®. What does the mark mean?

A.  Although there are good essential oils available to consumers, many products claiming to be essential oils often are not pure aromatic extracts and often contain fillers and non-aromatic compounds. Furthermore, there are no current regulatory standards for the descriptive use of the “tested grade” for products labeled as essential oils. The CPTG Certified Pure Tested Grade® mark represents dōTERRA’s own internal standards for sourcing and testing pure aromatic botanical extracts using independent laboratory analysis. The dōTERRA brand and registered CPTG® mark represent dōTERRA’s guarantee of pure essential oil extracts that meet high standards for both purity and material composition and for accurate product labelling.  The protocols of this 'every batch tested' program significantly exceed current organic certifications programs.

Q.  Why do your essential oils smell so much better than other essential oils on the market that claim to be therapeutic grade?

A.  Aroma is an excellent indication of true purity. A pure essential oil will elicit powerful emotional responses and will not be overbearing in any one note. Many people have described dōTERRA’s CPTG essential oils as "sweet" or "extremely pleasing fragrances". This is because when plants are grown in a region in which it is indigenous, with proper nutritive soil conditions, air quality, weather/moisture, are harvested at the right time and carefully distilled, the essential oil extract will be pure and of the highest quality, thus having a fragrance that exceeds that of oils that have been diluted or synthetically produced. Unfortunately, there are many essential oils on the market that claim to be "tested grade", "pure", or "natural" that do not follow strict standards for purity and potency. The best way for a consumer to know the quality and value of any product is to experience it for themselves.

Q.  Do you grow your own plants and own your own farms?

A.  A primary key to superior essential oil quality is the location and environment in which the plant is grown. For this reason, dōTERRA oils are grown and distilled all over the world, where plants are thriving in their native habitat.  For example, our Lavender is grown in the high altitudes of France, our Lemon comes from Italy, and our Frankincense is sourced from Oman.

dōTERRA's framework for oil production is the Co-Impact Sourcing program.  Within this framework dōTERRA partners with farmers to develop cooperatives in regions where oil demonstrate the highest therapeutic value possible with the correct ratio of chemical constituents for what they want to achieve.  For example, our Cardamom is excellent for both digestion and respiratory function because of where it is sourced in Guatemala and the ratios of chemical constituents).

Oil Extraction Methods

Q.  Why do essential oil prices differ from one company to another?

A.  Low priced oils are typically solvent-distilled oils because this is a much cheaper way to separate oil from plant material.  It involves the use of toxic solvents, which remain in trace amounts in the end-use product.  This is often the case when you come across an oil is not recommended for topical or internal use (read the label).

Mid-range priced oils may be steam distilled and include some aromatic compounds but are not necessarily whole oils and therefore do not promote use for health support, just a specific scent experience.  Still, not bad for aromatic benefits of mood management, but doesn't always offer other health benefits.

Top priced oils will be labeled clearly with sourcing location, extraction process details, and clear instructions for intended use.  At this point it is a personal choice to try different companies and find the one you prefer.

Q.  How do extraction processes effect me?

A.  Essential oil quality is notably one of the most debated subjects among essential oil enthusiasts. There are differing opinions on what an essential oil is and how it should be extracted and even used. Many have learned that a statement of purity on the label does not necessarily mean a guarantee of quality and are left disappointed. dōTERRA recognizes that when you turn to essential oils as part of your health-care regimen, you expect positive results. Our CPTG Certified Pure Tested Grade® trademark represents the dōTERRA quality assurance standard of nature’s most pure and potent plant extracts carefully selected from growers around the globe and quality checked by the world’s brightest, most competent chemists.

A quick review of chemistry establishes that an essential oil is comprised of volatile aromatic compounds; a lesser known principle, however, is how essential oil chemistry reaches its maximum potency in each individual plant. Providing each plant its own individual aromatic profile and other characteristics, aromatic compounds may be partially or, at times, dramatically altered due to environmental factors. Although each individual environmental factor cannot be directly controlled—such as rainfall, seasonal temperatures, etc—sourcing appropriate plant material is fundamental to ensuring therapeutic benefit. Developing long-lasting and often exclusive relationships with growers throughout the world ensures sourcing longevity and the opportunity to select plants from the most appropriate environments for each plant or oil profile.

Q.  What is Steam Distillation?

Steam distillation is the most common way to extract aromatic compounds (essential oil) from a plant. During the steam distillation process, steam passes through the plant material. The combination of heated steam and gentle pressure causes the essential oil to be released from microscopic protective sacs. As the vapor mixture flows through a condenser and cools, it yields a layer of oil and a layer of water. The essential oil rises to the top and is separated from the hydrosol (floral water) and collected.

Some have asked about the difference between first distillations in comparison to complete distillations. Truth be known, almost all essential oils are distilled in a single process, so a first distillation anda complete distillation are one in the same. One exception is ylang ylang because it is highly prized in the perfume industry where varying aromatic compounds are desired dependent upon their molecular weight and aroma. A disrupted distillation process is oftentimes used where “extra”, I, II, III, and “complete” essential oil classes are collected. dōTERRA uses ylang ylang complete wherein the blossoms are steam distilled in a single process so that all of the aromatic compounds from the plant material is collected. We use ylang ylang complete because we source essential oil for therapeutic benefit rather than for perfumery purposes. The temperature for steam distilling is usually between 140–212 degrees Fahrenheit. Since different plants require different pressures, times, and temperatures, using this particular distillation method makes it possible to adjust the temperature based on the plant type, making it a very effective and precise way to obtain the purest compounds.

For example, dōTERRA Hawaiian Sandalwood essential oil undergoes a laborious and time-consuming procedure. To collect the oil from the actual wood, the outer layers of the wood are stripped from the heartwood. The heartwood is then chipped, filtered, and then chipped again into finer pieces before undergoing a 36-hour steam distillation process of high pressure and high heat. The whole process requires enormous amounts of fuel, energy, and time, making this exquisite essential oil so valuable. In comparison, the steam distillation process of Peppermint typically takes less than two hours with very low heat and pressure.

Q.  What is Expression?

A.  Unlike steam distillation, expression, sometimes referred to as “cold pressed,” does not involve heat. In this process, oil is extracted from the product under mechanical pressure. dōTERRA uses expression to extract all of its citrus oils, such as Wild Orange, Lemon, Lime, Bergamot, and Grapefruit, from the rind.

Regardless of the care, and skill exercised in plant selection, care and harvest, much of the quality can either be preserved or diminished during the distillation process. Proper distillation requires a consideration for the uniqueness of pressure, temperature, time, and harvesting practices, each of which may be as diverse as the plants themselves. A poor distillation process can alter or destroy the necessary aromatic compounds that comprise the essential oil, leaving a substance far different from the intended goal and something that would not be used to support health and wellness. For this reason, the best distillation artisans dedicate their efforts and work to only a few select plants. This focused effort develops proper knowledge and experience, helping ensure congruency between the oil chemistry of the plant and its distilled form.

dōTERRA works with a network of distilleries throughout the world, relying on expertise that has been proven over time. Distillation is both an art and a science.

The art and science of proper distillation can create a pure and potent essential oil with beautiful properties that promote well-being for you and your family. This is just one of many aspects of the dōTERRA CPTG Certified Pure Tested Grade quality assurance standard that allow us to offer products you can trust.